Question 1

What does it mean to be a Caregiver?

Accepted Answer

At PILLcube, we realize there may be other people who help our customers manage their medication, like a family member, friend, or health professional. That’s why we’ve built Caregiver tools specifically for them.
 
A Caregiver account provides full access to a loved one’s service, including their medication list, shipping and billing information, and all email and text message communications.
 
If needed, a Caregiver can also be designated as the primary phone contact for the account, which means they’ll always be the first one we call if we have questions or need help reaching a doctor.

Question 2

I'm a PILLcube customer. How do I add a Caregiver to my account?

Accepted Answer

If you are a current customer and want to add someone else to your account, first sign in to access your PILLcube dashboard. Then head to ‘Account Settings’ and click ‘Add a Caregiver.’ You will be asked to provide a valid email address for your Caregiver. Once you do, we’ll send them an email. They can follow the instructions in the email to verify your relationship and create a Caregiver account.
 
If you or your Caregiver have any questions along the way, please don’t hesitate to call us at the pharmacy: 606 662 1923 or 013 286 2923.

Question 3

I'm a Caregiver. How do I access my loved one's account?

Accepted Answer

To access your loved one’s PILLcube account, sign in with the email and password for your Caregiver account.
 
If the person you care for hasn’t signed up for PILLcube yet, please refer to our “How to become a Caregiver” question below for details on how to designate yourself as a Caregiver while signing up.
 
If the person you care for is a current PILLcube customer, they can add a Caregiver by following the instructions in the “How to add a Caregiver” question above. Once your loved one completes that process, you’ll receive an email invitation. Follow the instructions in the email to verify your relationship and create your Caregiver account.
 
If you have any questions along the way, please don’t hesitate to call us: 606 662 1923 or 013 286 2923.

Question 4

I'm a Caregiver. How do I create my Caregiver account?

Accepted Answer

Follow these simple steps to complete your Caregiver account:
 
- Give us your email address. You or your loved one can do this by clicking “Add A Caregiver” on the first step of the online signup form or providing it to your PILLcube Advisor at 606 662 1923 or 013 286 2923. If your loved one already has a PILLcube account, please refer to the “How to add a Caregiver”question above.
 
- Complete your loved one’s signup. If you’re the one signing them up, please be sure to use their information, rather than your own, throughout the the signup process.
 
- Check your email. We’ll send you a link to create your Caregiver account.
 
- Verify your relationship. You’ll need to provide a few pieces of additional information about the person you care for, like their name and date of birth.
 
- Access your loved one’s account. Once you’ve completed these steps, we’ll send a confirmation email to let you know you’re set up as a Caregiver in the system. Your Caregiver account will allow you access to all of your loved one’s account information.

Question 5

I'm a parent or legal guardian. How do I create account for my child?

Accepted Answer

Currently, parents and legal guardians are considered Caregivers within the PILLcube service. Please view the “How to become a Caregiver” question above for details on how to designate yourself as a Caregiver while signing up.

Question 6

What information does a Caregiver have access to?

Accepted Answer

Caregivers have their own PILLcube accounts that provide full access to their loved ones’ dashboard, including their medication list, when their next shipment is due to arrive, and all payment and billing info. Caregivers are also added to all service communications that are sent to the PILLcube customer.
 
A Caregiver can be designated as the primary contact for the account. This can be done by selecting the “Set as Preferred Phone Number” option while signing up online — or by notifying a PILLcube Advisor at 606 662 1923 or 013 286 2923. As the primary contact on the account, our pharmacy team will reach out to the Caregiver directly for any account-related issues or questions.

Question 7

I'm a Caregiver. How do I make changes to my loved one's account?

Accepted Answer

You can make changes by signing into your Caregiver account at Doc2us. If you have any questions, please don’t hesitate to call us: 606 662 1923 or 013 286 2923.

Question 8

As a Caregiver, can I designate myself as the primary contact on the account?"

Accepted Answer

Yes. If you would like to be the primary contact, you can select the “Set as Preferred Phone Number” option, either while setting up your Caregiver account online or from your Caregiver dashboard. You can also do so by calling us at 606 662 1923. As the primary contact on the account, our pharmacy team will reach out to your directly for any account-related issues or questions.

Question 9

Who do I contact if I need help?

Accepted Answer

If you have any questions, please don’t hesitate to call us at the pharmacy: 606 662 1923 or 013 286 2923. We’re happy to help.

Question 10

Does it cost anything to add a Caregiver to an account?

Accepted Answer

No, we do not charge a fee to add a Caregiver to an account. At PILLcube, our service and shipping will always be free. You’ll only pay for your medications.

Question 11

How many Caregivers can be added to an account?

Accepted Answer

You can add as many Caregivers to an account as needed. However, only one person on the account can be designated as the primary contact.

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